At RiseUp Supplements we want you to be happy with your order. If something isn’t right, you can return or exchange it under the conditions below. This policy applies to orders delivered in Egypt.
Return window
- You can request a return or exchange within 14 days of receiving your order.
- The product must be unopened, with the original seal intact and in its original packaging.
- Opened or used products cannot be returned or exchanged, for health and safety reasons — unless they are damaged, defective or not what you ordered.
How to request a return or exchange
- Contact us on WhatsApp or by phone within 14 days of delivery with your order number and the product you want to return or exchange.
- We will confirm the request and arrange a pickup or drop-off with you.
- Once we receive the product and confirm its condition, we will send the replacement or process your refund.
Return shipping cost
- Damaged, defective or wrong item: free — we cover all shipping costs.
- Change of mind (unopened product): the customer pays the return delivery fee (EGP 50). The original delivery fee is not refundable.
Exchanges
You can exchange an unopened product for another product or flavor. If there is a price difference, we will tell you before confirming the exchange.
Refunds
- Refunds are issued for the product value after the returned item is received and inspected.
- Because all orders are paid Cash on Delivery, refunds are sent by mobile wallet (e.g. Vodafone Cash), InstaPay or bank transfer — whichever you prefer.
- Refunds are processed within 7 business days after we receive the returned product.
Shipping
See our Shipping Policy for delivery fees and times.
Contact us
- WhatsApp / Phone: +20 113 087 6223
- Address: Cairo – El Shorouk, Al-Ettehad Al-Taawony, next to Royal Hospital, Egypt